You Have Several Ways To Report An Insurance Claim With Merchants
In order to report a claim, you may contact your insurance agent directly. To find your agent's contact information, use our Agency Locator.
Report your Personal Automobile claim by downloading the Merchants' Claim Reporting Smartphone App onto your iPhone or Android.
You may also report your claim directly to Merchants by calling the appropriate Claim Service Center listed below:
| If you live in: | Call | |
| New York, Western Pennsylvania, Ohio or Michigan |
1-800-952-5246 | |
| New Jersey or Eastern Pennsylvania |
1-800-322-8608 | |
| New Hampshire, Massachusetts, Rhode Island, Vermont or Maine |
1-800-258-3574 | |
| All others | 1-800-952-5246 |
After normal business hours (8:00am - 7:00pm Monday - Friday), please call our toll-free Emergency Claims Reporting number at 1-888-644-6680.