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Earning Your Business Every Day

Since 1918, Merchants Insurance Group has been providing quality property and casualty insurance protection to our policyholders. Learn about our payment options or pay your bill online.
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Need Insurance Advice?

Find an independent agent near you.

Need Insurance Advice?

Find an independent agent near you.

Our Products

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Business Insurance

Merchants Insurance Group offers a variety of insurance products to provide you with peace of mind and protection for your business needs.

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Personal Insurance

We offer insurance for personal automobiles, homes and additional liability insurance with our personal umbrella coverage.

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What Our Customers Say

“I think Merchants is GREAT. You are to be commended for running a class act company that is so supportive of the Agency system. Thank you for all you do.”

AgentJohn D'Agostino Jr., D’Agostino Agency

“Merchants exceeds my expectations of what an insurance company should be.”

PolicyholderStephanie R.

“It was in the middle of a holiday and service could not have been better. Exceptional!”

PolicyholderSteve F.

“Claim representative was helpful and professional. Thanks for the great service.”

PolicyholderEdgar C.

“Better Customer Service does not exist!”

AgentJonathan Carroll, Vice President at Bradley & Parker

“As a Super Regional Carrier, you guys do it better than the Nationals.”

R&W Brokerage, Inc.Bill Anthony

“Merchants cares! Agents and customers alike receive the best service from knowledgeable professionals always.”

Neefus Stype Agency, Inc.Julie Hart

Who We Are

Merchants Insurance Group, with its headquarters in Buffalo, New York, is comprised of Merchants Mutual Insurance Company and Merchants Preferred Insurance Company. Our companies provide a variety of property and casualty insurance products for commercial and personal lines.

Merchants provides high-quality and affordable insurance for home owners, automobile owners, and many businesses, such as contractors and business owners. Merchants operates in Massachusetts, Michigan, New Hampshire, New Jersey, New York, Ohio, Pennsylvania and Vermont.

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IMPORTANT NOTICE FOR POLICYHOLDERS: Merchants will soon require multi-factor authentication to log into the My Merchants Policyholder Portal. Before November 1, 2024, all users should confirm they have access to the email associated with their user profile, as security codes for login will be sent to that email. Need help? Contact Customer Service at 1-(800) 362-3343.

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