Have a billing or claims question? Find the correct number to call below:
Billing
For billing, call 800-462-8182
- Monday – Friday, 8am-7pm EST, and on-call Saturdays as needed
Auto Glass Claims
To report an Auto Glass claim, please call 877-446-0431
All Claims Other than Auto Glass
Call Merchants to report all claims other than Auto Glass at 800-952-5246
For other questions please call us at 1-800-462-1077.
Where are we located?
Merchants Insurance Group provides property and casualty insurance protection to policyholders in Massachusetts, Michigan, New Hampshire, New Jersey, New York, Ohio, Pennsylvania and Vermont. Our regional offices are located in:
Buffalo, New York
Serving Michigan, Central and Western New York, Ohio and Western Pennsylvania
Greg Robinson, Regional Vice President
250 Main Street
Buffalo, New York 14202
800-462-1077 or 716-849-3235
716-849-3246 (fax)
grobinson@merchantsgroup.com
To report an Auto Glass claim, please call 877-446-0431.
Call Merchants to report all other claims at 800-952-5246.
Hauppauge, New York
Serving Hudson Valley and Long Island, New York
Joe Swiderski, Regional Vice President
1393 Veterans Memorial Highway, Suite 401S
Hauppauge, New York 11788
Mailing Address:
250 Main Street
Buffalo, New York 14202
800-722-6523 or 631-366-3355
631-366-6727 (fax)
jswiderski@merchantsgroup.com
To report an Auto Glass claim, please call 877-446-0431.
Call Merchants to report all other claims at 800-952-5246.
Bedford, New Hampshire
Serving Massachusetts, New Hampshire and Vermont
Kevin Lasante, Regional Vice President
5 Bedford Farms, Suite 101
Bedford, New Hampshire 03110
Mailing Address:
250 Main Street
Buffalo, New York 14202
800-258-3574 or 603-622-9966
603-622-0606 (fax)
klasante@merchantsgroup.com
To report an Auto Glass claim, please call 877-446-0431.
Call Merchants to report all other claims at 800-952-5246.
Mt. Laurel, New Jersey
Serving New Jersey and Eastern Pennsylvania
Rich Chichester, Regional Vice President
309 Fellowship Road, Suite 300
Mt. Laurel, New Jersey 08054
Mailing Address:
250 Main Street
Buffalo, New York 14202
800-322-8608 or 856-235-8890
856-273-8342 (fax)
Rchichester@merchantsgroup.com
To report an Auto Glass claim, please call 877-446-0431.
Call Merchants to report all other claims at 800-952-5246.
